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HelpDesk ProAI-Powered Customer Support

Complete documentation for your intelligent helpdesk solution

HelpDesk Pro Dashboard

What is HelpDesk Pro?

HelpDesk Pro is a comprehensive, AI-powered customer support system built on modern web technologies. It combines the power of Laravel 12, Vue.js 3, and OpenAI integration to deliver intelligent automation, real-time communication, and advanced analytics.

Key Features

  • 🎫 Advanced Ticket Management - Complete lifecycle management with custom fields, SLA tracking, and automation
  • 💬 Real-Time Live Chat - Modern chat interface with templates, file sharing, and mobile optimization
  • 📚 Knowledge Management - Rich knowledge base with AI-powered search and multi-language support
  • 🤖 AI-Powered Intelligence - Smart classification, response suggestions, and sentiment analysis
  • 📊 Analytics & Reporting - Comprehensive dashboards with real-time insights and forecasting
  • 👥 User Management - Role-based access control with multi-tenant organization support
  • ⚡ Productivity Tools - Email piping, automation rules, and third-party integrations

Technology Stack

  • Backend: Laravel 12, PHP 8.2+, MySQL 8.0+
  • Frontend: Vue.js 3, Inertia.js, Tailwind CSS, Vite
  • AI: OpenAI API integration for intelligent automation
  • Real-time: WebSocket support with Pusher
  • Security: Enterprise-grade security with RBAC and audit logging

Support & Community

  • 📖 Documentation: This comprehensive guide covers everything you need to know
  • 💬 Support: Get help from our expert team via CodeCanyon Support
  • 🚀 Live Demo: Try the system at helpdesk.w3bd.com
  • 🐛 Issues: Report bugs and request features on our support channel

Recent Updates

Version 5.0.0 - Major AI Update (September 2025)

  • 🤖 OpenAI Integration - Intelligent automation and smart suggestions
  • 📊 Predictive Analytics - Forecast trends and optimize support performance
  • 🎨 Modern UI/UX - Beautiful, responsive interface with smooth animations
  • ⚡ Performance - Laravel 12 compatibility and enhanced speed
  • 🔒 Security - Advanced protection and comprehensive audit logging

View Full Changelog →


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