Changelog

All notable changes to HelpDesk Pro will be documented in this file.

[5.0.5] - 2025-11-15

Added

• 🔌 REST API v1 - Comprehensive RESTful API implementation for third-party integrations
  • Complete API documentation with 137+ endpoints covering all system features
  • Token-based authentication using Laravel Sanctum
  • Full CRUD operations for tickets, contacts, customers, users, organizations, conversations
  • Settings management API (categories, priorities, statuses, departments, types, roles)
  • Knowledge base, FAQs, posts, and notes API endpoints
  • Dashboard analytics and reporting API
  • AI-powered features API (classification, suggestions, sentiment analysis)
  • Media/attachments upload and management
  • Real-time notifications API
  • Standardized JSON responses with pagination support
  • Rate limiting (60 requests/minute for API, 5 requests/minute for auth)
  • Comprehensive error handling with detailed validation messages
  • Complete API documentation in _documentation/guide/api/ directory

Fixed

• Resolved installation issues and blank screen problems
• Fixed route name conflicts between web and API routes
• Improved error handling during installation process
• Enhanced system stability and reliability

Documentation

• Added comprehensive REST API documentation:
  • Getting Started guide
  • Authentication guide
  • Complete endpoints reference (all 137+ endpoints)
  • Code examples in JavaScript, PHP, Python, React, Vue.js
  • Error handling guide
  • Rate limiting documentation
• Updated main documentation with API section
• Created Postman collection for API testing

[5.0.0] - 2025-09-01

Added

• 🤖 OpenAI Integration - Intelligent automation and smart suggestions
• 📊 Predictive Analytics - Forecast trends and optimize support performance
• 🎨 Modern UI/UX - Beautiful, responsive interface with smooth animations
• ⚡ Performance - Laravel 12 compatibility and enhanced speed
• 🔒 Security - Advanced protection and comprehensive audit logging

Changed

• Upgraded to Laravel 12
• Enhanced Vue.js 3 integration
• Improved real-time chat performance
• Updated documentation system

Fixed

• Resolved installation blank screen issues
• Fixed asset compilation problems
• Improved error handling throughout the system
• Enhanced security measures

[4.0.0] - 2024-12-01

Added

• Real-time chat system
• Advanced ticket management
• Knowledge base functionality
• Multi-language support

Changed

• Complete UI redesign
• Improved performance
• Enhanced user experience

[3.0.0] - 2024-06-01

Added

• Basic ticket system
• User management
• Email notifications
• Dashboard analytics

Changed

• Migrated to Laravel framework
• Updated frontend to Vue.js

[2.0.0] - 2024-01-01

Added

• Initial release
• Core functionality
• Basic documentation

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For detailed technical changes, please refer to the git commit history.