User Management (Admin)

Comprehensive user management for system administrators.

User Administration

Creating Users

1. Navigate to Admin > Users > Create User

2. Fill in required information:

   • First Name (required, max 50 characters)
   • Last Name (required, max 50 characters)
   • Email (required, max 50 characters, unique)
   • Password (optional - if not provided, user will need to set it)
   • Phone (optional, max 25 characters)
   • City (optional)
   • Address (optional)
   • Country (optional - select from country list)
   • Role (optional - defaults to Customer if not specified)
   • Photo (optional - upload profile picture)

3. Click "Create" to save the user

Editing Users

1. Navigate to Admin > Users
2. Click "Edit" on the user you want to modify
3. Update any user information
4. Click "Save" to update

Deleting Users

1. Navigate to Admin > Users
2. Click "Delete" on the user you want to remove
3. Confirm the deletion

User Roles

Available Roles

• Admin - Full system access
• Agent - Can handle tickets and access support features
• Customer - Can create and view their own tickets

Roles are managed separately in the Roles section. Each role has specific permissions that control what users can access.

User Information

Available User Fields

• First Name - User's first name
• Last Name - User's last name
• Email - User's email address (used for login)
• Phone - Contact phone number
• City - User's city
• Address - User's address
• Country - User's country (from country list)
• Photo - Profile picture
• Role - User's role assignment
• Language (locale) - User's language preference

User Filtering

Users can be filtered by:

• Search - Search by name or email
• Role - Filter by user role

Best Practices

• Use clear, descriptive names for users
• Assign appropriate roles based on user responsibilities
• Keep user information up-to-date
• Regularly review user access and permissions
• Remove inactive users when appropriate