User Management (Admin)

Comprehensive user management for system administrators.

User Administration

Creating Users

1. Navigate to Admin > Users > Create User
2. Fill in required information:
   • Personal details
   • Login credentials
   • Role assignment
   • Department assignment
3. Configure permissions and access levels

User Roles and Permissions

Super Admin

• Complete system control
• User management
• System configuration
• Database access

Admin

• User management
• Department management
• System settings
• Reports and analytics

Manager

• Team management
• Department oversight
• Advanced reporting
• Workflow configuration

Agent

• Ticket handling
• Customer communication
• Basic reporting
• Knowledge base access

Department Management

Creating Departments

1. Go to Admin > Departments
2. Create departments for:
   • Technical Support
   • Sales
   • Billing
   • General Inquiries

Department Settings

• Assign managers
• Set working hours
• Configure escalation rules
• Define service levels

Permission Management

Access Control

• Module access permissions
• Feature-specific permissions
• Data access restrictions
• API access controls

Security Policies

• Password requirements
• Session timeouts
• IP restrictions
• Two-factor authentication

User Monitoring

Activity Tracking

• Login/logout history
• Ticket activity
• System usage
• Performance metrics

Audit Logs

• User actions
• System changes
• Security events
• Data modifications

Bulk Operations

User Import/Export

• CSV import functionality
• Bulk user creation
• Data export options
• User migration tools

Mass Updates

• Role changes
• Department transfers
• Permission updates
• Status modifications

Best Practices

• Regular access reviews
• Principle of least privilege
• Strong password policies
• Regular security audits
• User training programs