Troubleshooting

Common issues and solutions for HelpDesk system problems.

Common Issues

Forgotten Password: Use password reset feature
Account Locked: Contact administrator
Session Expired: Clear browser cache and cookies
Two-Factor Issues: Check authenticator app

Email Issues

Emails Not Sending: Check SMTP configuration
Email Piping Not Working: Verify IMAP/POP3 settings
Spam Filtering: Check email server settings
Template Issues: Verify email template syntax

Performance Issues

Slow Loading: Check server resources
Database Errors: Verify database connection
Memory Issues: Increase PHP memory limit
Cache Problems: Clear application cache

System Diagnostics

Health Check

System status monitoring
Database connectivity
Email service status
File permissions check

Log Analysis

Error log review
Access log analysis
Performance monitoring
Security event tracking

Database Issues

Connection Problems

Database server status
Connection credentials
Network connectivity
Firewall settings

Performance Issues

Query optimization
Index management
Database maintenance
Resource monitoring

Email Configuration

SMTP Issues

Server configuration
Authentication problems
Port and security settings
DNS resolution

Email Piping Problems

IMAP/POP3 configuration
Authentication issues
Server connectivity
Email parsing errors

File System Issues

Permission Problems

File ownership
Directory permissions
Upload restrictions
Storage space

Path Issues

File path configuration
Symbolic links
Directory structure
Case sensitivity

Browser Issues

Compatibility Problems

Browser version support
JavaScript errors
CSS rendering issues
Cookie problems

Cache Issues

Browser cache clearing
Application cache
CDN cache
Static file caching

Network Issues

Connectivity Problems

DNS resolution
Firewall configuration
Proxy settings
SSL certificate issues

Performance Issues

Network latency
Bandwidth limitations
Load balancing
CDN configuration

Security Issues

Authentication Problems

Password policies
Session management
Two-factor authentication
SSO integration

Access Control Issues

Permission configuration
Role assignments
API access
File access

Backup and Recovery

Backup Issues

Backup configuration
Storage problems
Backup verification
Recovery procedures

Data Recovery

Database restoration
File recovery
Configuration restore
User data recovery

Getting Help

Support Resources

Documentation
Community forums
Support tickets
Knowledge base

Contact Information

Technical support
Sales inquiries
Feature requests
Bug reports