Customization

Customize your HelpDesk system to match your brand and workflow requirements.

Brand Customization

Logo and Branding

Upload company logo
Custom color schemes
Branded email templates
Custom CSS styling

Theme Customization

Light/dark themes
Custom color palettes
Font selection
Layout modifications

Interface Customization

Dashboard Layout

Widget arrangement
Custom dashboards
Quick access shortcuts
Personal preferences

Menu structure
Link organization
User-specific menus
Role-based navigation

Email Customization

Email Templates

Custom email templates
Branded signatures
Dynamic content
Multi-language support

Email Styling

HTML email templates
CSS styling
Responsive design
Brand consistency

Workflow Customization

Custom Fields

Ticket custom fields
User profile fields
Department fields
Category fields

Status Customization

Custom ticket statuses
Status workflows
Color coding
Status transitions

Integration Customization

API Customization

Custom API endpoints
Authentication methods
Rate limiting
Response formatting

Webhook Configuration

Custom webhook URLs
Event triggers
Data formatting
Error handling

Advanced Customization

Database Customization

Custom tables
Data relationships
Index optimization
Performance tuning

Code Customization

Custom plugins
Hook modifications
Function overrides
Extension development

Security Customization

Access Controls

Custom permissions
Role modifications
Security policies
Audit configurations

Authentication

Custom auth methods
SSO integration
Two-factor authentication
Session management

Performance Customization

Caching Configuration

Cache settings
Performance optimization
Load balancing
CDN integration

Database Optimization

Query optimization
Index management
Connection pooling
Performance monitoring

Best Practices

Backup before changes
Test in staging
Document modifications
Version control
Regular updates