Customization

Customize your HelpDesk system to match your brand and workflow requirements.

Brand Customization

Logo and Branding

• Upload company logo (main logo and white logo)
• Upload favicon
• Custom CSS styling (via Settings → Customization)

Custom CSS

You can add custom CSS through Settings → Customization. The CSS is saved to public/css/custom.css and allows you to:

• Customize colors and themes
• Modify layout and styling
• Add custom branding elements

Feature Customization

Enable/Disable Features

Through Settings → Features, you can enable or disable:

• Chat
• FAQ
• Knowledge Base
• Blog
• Contacts
• Organizations
• Notes
• And other system features

Ticket Fields

Through Settings → Ticket Fields, you can:

• Hide specific ticket fields
• Set required ticket fields

Email Customization

Email Templates

Email templates can be customized through Settings → Email Templates. You can modify:

• Email content
• Email formatting
• Dynamic content variables

Workflow Customization

Custom Fields

The system supports custom ticket fields that can be configured through Settings → Ticket Fields.

Status Customization

Custom ticket statuses can be created and managed through Settings → Statuses.

Best Practices

• Backup before making changes
• Test customizations in a staging environment
• Document any custom modifications
• Keep custom CSS organized and commented
• Review feature toggles regularly