Knowledge Base

The Knowledge Base feature allows you to create and manage a comprehensive FAQ and documentation system for your users.

Creating Knowledge Base Articles

1. Navigate to Knowledge Base in the admin panel
2. Click Create New Article
3. Fill in the article details:
   • Title: Clear, descriptive title
   • Content: Detailed explanation with formatting
   • Category: Organize articles by topic
   • Tags: Help users find related articles
   • Status: Published or Draft

Managing Categories

Organize your knowledge base with categories:

1. Go to Knowledge Base > Categories
2. Create categories like:
   • Getting Started
   • Troubleshooting
   • Account Management
   • Billing & Payments

Search and Navigation

Users can:

• Search articles by keywords
• Browse by category
• View related articles
• Rate article helpfulness

Best Practices

• Use clear, concise titles
• Include step-by-step instructions
• Add screenshots and examples
• Keep content up-to-date
• Use consistent formatting