Dashboard Overview

The HelpDesk Pro dashboard is your central command center for managing customer support operations.

Dashboard Layout

Main Navigation

The dashboard features:

• Top Navigation Bar - Quick access to main sections
• Sidebar Menu - Detailed navigation to all features
• Main Content Area - Dynamic content based on selection

Navigation Structure

Dashboard
├── Tickets
│   ├── All Tickets
│   ├── My Tickets
│   └── Unassigned
├── Live Chat
│   ├── Active Conversations
│   └── Chat History
├── Knowledge Base
│   ├── Articles
│   └── Categories
├── Users
│   ├── Customers
│   └── Agents
└── Settings
    ├── General
    ├── Email
    └── System

Dashboard Metrics

The main dashboard displays key metrics:

Ticket Statistics

• Total tickets
• Open tickets
• Unassigned tickets
• Closed tickets
• Tickets by status
• Tickets by priority

Performance Metrics

• First response times
• Last response times
• Top ticket creators
• Top departments
• Top ticket types

User Statistics

• Total customers
• Total contacts

Chat Metrics (if enabled)

• Total conversations
• Active conversations
• Today's conversations
• Average messages per conversation

AI Features (if configured)

• AI dashboard widget
• AI status monitor

Ticket Management

Ticket List View

The ticket list provides ticket management with:

• Filtering by status, priority, category, department
• Sorting options
• Search functionality

Best Practices

1. Monitor Key Metrics - Regularly check dashboard statistics
2. Use Filters - Focus on relevant tickets and data
3. Review Performance - Track response times and ticket volumes
4. Stay Updated - Check dashboard regularly for new tickets

Next Steps

1. Explore Ticket Management for detailed ticket operations
2. Learn Live Chat for real-time communication
3. Set up Knowledge Base for self-service support

---

The dashboard provides an overview of your support operations. Use it to monitor key metrics and access important features quickly.