User Management

Manage your team members and their access levels within the HelpDesk system.

User Roles

Admin

• Full system access
• Can manage all users and settings
• Access to all tickets and reports

Agent

• Can handle assigned tickets
• Access to customer information
• Limited administrative functions

Customer

• Can create and view their own tickets
• Access to knowledge base
• Limited to their own account

Adding New Users

1. Go to Users > Add New User
2. Fill in user details:
   • First name and last name
   • Email address
   • Password (optional - user can set it later)
   • Role assignment
   • Phone, city, address, country (optional)
   • Profile photo (optional)
3. Click "Create" to save the user

Managing Users

User List

• View all users
• Search users by name or email
• Filter by role
• Edit or delete users

User Permissions

User permissions are controlled by roles. Each role has specific access levels that determine what users can do in the system.

User Settings

Profile Management

• Update personal information (name, email, phone, address)
• Change password
• Upload profile photo
• Set language preference

Best Practices

• Use strong passwords
• Regularly review user access
• Remove inactive users
• Assign appropriate roles based on responsibilities
• Keep user information up-to-date